Crystal Alfan Technical Services L.L.C. (License No. 1636166 — Dubai, United Arab Emirates) ("Crystal Alfan," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our clients, website visitors, and social media followers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.crystalalfan.com).com, contact us by phone (+971 50 6716762), engage with our social media pages, or request our technical contracting services.
1. Information We Collect
We may collect the following categories of information:
Contact details you provide, such as your name, phone number, email address, and property/site address, when you request a quote or service.
Project details, such as the type of work requested (AC and ventilation, electromechanical, plumbing, painting, tiling, carpentry and wood flooring, engraving and ornamentation, wallpaper, false ceiling and partitions, electrical repair, or plaster work), preferred scheduling, and site photos or videos you share with us.
Communications you send us through WhatsApp, phone calls, our website contact form, or our social media accounts.
Payment-related information necessary to invoice and process payment for services rendered (we do not store full payment card details).
2. How We Use Your Information
We use the information we collect to:
Respond to inquiries and provide accurate quotes for AC, MEP, and finishing services.
Schedule, perform, and follow up on technical and maintenance work.
Communicate with you about your project, including appointment reminders and service updates.
Issue invoices and process payments.
Improve our services, website, and marketing materials.
Comply with applicable laws and regulations in the United Arab Emirates.
3. How We Share Your Information
We do not sell your personal information. We may share information only with:
Employees, technicians, and subcontractors directly involved in delivering the requested service.
Suppliers or service providers who support our operations (for example, website hosting or accounting support), under confidentiality obligations.
Government or regulatory authorities where required by law.
4. Data Retention
We retain client and project information for as long as necessary to provide our services, maintain business records, meet legal and warranty obligations, and support future service requests. Information no longer needed is securely deleted or anonymized.
5. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, and to object to certain uses of it. You may exercise these rights by contacting us using the details in Section 8.
7. Children's Privacy
Our services and website are intended for business and adult residential clients. We do not knowingly collect personal information from children.
8. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Phone / WhatsApp: +971 50 6716762
Website: www.crystalalfan.com
Company: Crystal Alfan Technical Services L.L.C. (License No. 1636166 — Dubai, United Arab Emirates)
9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date.