Accessibility Statement

This Acceptable Use Policy ("Policy") governs your use of the website (ameelsherbini.wixsite.com/crystalalfan), social media pages, and digital communication channels operated by Crystal Alfan Technical Services L.L.C. (License No. 1636166 — Dubai, United Arab Emirates) ("Crystal Alfan," "we," "us," or "our"). By accessing our website, messaging us, or engaging with our social media accounts, you agree to comply with this Policy.

1. Purpose
This Policy is intended to ensure that our digital platforms are used safely, respectfully, and lawfully by all visitors, clients, and followers.
2. Acceptable Use
When using our website or digital channels, you agree to:

• Provide accurate and truthful information when requesting quotes or services.

• Use our contact channels for legitimate business inquiries related to AC/ventilation, electromechanical, plumbing, painting, tiling, carpentry, false ceiling, wallpaper, electrical, and plaster work.

• Communicate respectfully with our staff, technicians, and representatives.

• Comply with all applicable laws of the United Arab Emirates while interacting with us.

3. Prohibited Conduct
You agree not to:

• Use our website or social media pages to transmit spam, malware, viruses, or any harmful code.

• Attempt to gain unauthorized access to our website, accounts, or systems.

• Post or transmit any content that is defamatory, obscene, threatening, discriminatory, or otherwise unlawful on our social media pages or via our channels.

• Impersonate Crystal Alfan, its staff, or any other person or entity.

• Use automated tools (bots, scrapers) to extract data from our website without prior written permission.

• Use our platforms to promote unrelated commercial products or services without our consent.

• Submit fraudulent service requests or misrepresent property ownership or authorization to request work.

4. Client Site and Safety Responsibilities
When our technicians visit a client site to perform work, clients agree to:

• Provide safe and reasonable access to the work area.

• Disclose any known hazards relevant to the requested work.

• Refrain from interfering with technicians while safety-critical work (such as electrical or AC/refrigerant work) is in progress.

5. Intellectual Property
All content on our website and social media pages, including our logo, brand colors, images, and text, is the property of Crystal Alfan Technical Services L.L.C. and may not be copied, reproduced, or used without our written consent.
6. Enforcement
We reserve the right to block, restrict, or discontinue service or communication with any individual who violates this Policy, and to report unlawful activity to the relevant authorities.
7. Contact Us
Questions about this Policy can be directed to:

• Phone / WhatsApp: +971 50 6716762

• Website: ameelsherbini.wixsite.com/crystalalfan

• Company: Crystal Alfan Technical Services L.L.C. (License No. 1636166 — Dubai, United Arab Emirates)

8. Changes to This Policy
We may revise this Acceptable Use Policy periodically. Continued use of our website and digital channels after changes are posted constitutes acceptance of the revised Policy.